The Immoral List

In today’s digital world, telehealth platforms promise easy access to care—until you actually need help. My experience with Your Doctors Online started with hope and ended with frustration, wasted money, and automated responses that showed no real concern for patient care.

I signed up for their quarterly subscription—$35/month billed every three months—expecting accessible consultations and prescription support when needed. What I received instead was a cancellation notice with no clear help, followed by a robotic customer service email quoting policy instead of offering real solutions.

After paying for care and expecting treatment, I was told that my prescription had been canceled after a “review by a senior physician.” No offer of alternatives. No timely referral. Just a dead end and an invitation to contact my primary care provider—something I was hoping to avoid in the first place by using this service.

I asked for a refund. I was told that their policy doesn’t allow it. Apparently, my money was already “allocated” the moment I paid. That’s how their system works: they collect, deny service, and hide behind fine print.

Even after saying “nevermind,” I received a follow-up message packed with copy-paste policy jargon and insincere platitudes, as if trying to paint over the fact that I paid for a service I didn’t receive.

Let this be a cautionary tale. If you’re considering signing up for Your Doctors Online, understand what you’re actually paying for. You may end up spending money on access that can be revoked without warning—and without refund. Healthcare should be about compassion and support, not subscriptions and canned responses.

If they want to act like a business more than a healthcare provider, then they should be ready to face the criticism when they fail to deliver. Because no patient deserves to be charged and dismissed in the same breath.

When the Promise Doesn’t Match the Practice

Your Doctors Online advertises quick relief through online prescriptions. According to their website, users can expect:

• A prescription sent to a pharmacy “within minutes after evaluation and diagnosis.”
• Certified doctors ready to diagnose and treat UTI symptoms such as burning, frequent urination, and even pain or blood in the urine.
• A seamless 3-step process to get help instantly—chat, get diagnosed, and receive medication.

But that’s not what happened.

Despite marketing themselves as UTI treatment specialists, they canceled my prescription after I had already paid for the service. Their response? A vague referral to a primary care physician and a refusal to issue a refund. Their message made it clear that the promise of “relief from the burning pain right away” was just a sales pitch—not a guarantee.

They claim UTIs can be treated online. They say prescriptions will be sent out in minutes. But what actually happens is, you’re left hanging with a canceled prescription and no support—while they keep your money.

If a company wants to profit off people in pain, the least they can do is honor the service they advertise.